In my previous blog I wrote about my frustrations with my bank regarding their failure to contact me using Type Talk or texting me, which they said would not be a problem.
I went to another bank to enquire about saving accounts for my grandchildren. This bank has glass screens at their cash desks which makes it difficult for me to hear the cashier. I asked if they had a loop system and she said they had. She brought the portable loop to the desk. It made such a difference and I was able to hear her quite clearly. I explained what I wanted and she said it would be best to see a financial advisor and I was given an appointment to see someone the following week.
On the day I had to see the financial advisor I had to go into my own bank to get the money to open the savings account for my grandchildren. The cashier was behind a glass screen and I asked her if if they had a loop system. She seemed a bit vague and didn't seem to know what I was talking about. I couldn't believe the difference in the two banks in their dealings with deaf or hard of hearing people.
At the other bank I approached the cash desk to say that I had an appointment. It was the cashier that I had seen previously. She smiled a me and immediately reached for the loop system. I was pleasantly surprised that she had remembered me and that I needed the loop without me asking for it.
I have now written a letter to my own bank telling them how disappointed I am in my recent dealings with them. I am hoping that this will make them more considerate in dealing with people with hearing loss.