I went to my bank to find out what they had available for savings accounts for my grandchildren. I was told it would be best if I saw a financial advisor.
An appointment was made for Monday of the following week. The cashier asked for my contact details as he may need to contact me. I told her that I was hard of hearing and explained the only way to contact me was by texting me or using the Type Talk facility. She said that would not be a problem.
A few days later a message was left on my text phone and also on my mobile. I had to ask my neighbour to listen to the message for me. The message was from the financial advisor asking if I could change the appointment time from 2pm to 3pm. He left a mobile number so I text him to say that was okay.
The next day (Friday) I noticed that another message was left on my mobile. I was with my friend Rita so she listened to it for me. It was the bank again telling me that the financial advisor was leaving that day, could I come in to make another appointment.
I was really frustrated, I was assured that if necessary they would contact me using text of Type Talk. I went into the bank to make another appointment and to ask why they did not contact me by text or Type Talk. I saw the same cashier again and she apologised. My contact information had not been given to the financial advisor.
No appointments to see another financial advisor were available for three weeks so I decided to go to another bank.