Further to my blog regarding the problems I had with my bank. I said that I had written a letter to the manager.
I received a response from the manager. I made it quite clear in the letter that the only way to contact me would be through Type Talk or to text me. Well, the manager telephoned me and left a message on my answer machine. Oh dear! Of course I had no idea who it was but luckily my son was coming for tea so he listened to it for me. He said it was the bank manager and could I contact her regarding my complaint.
I decided to go into the bank the next day. However, the next day my phone rang again and it was not through Type Talk. I said that I was sorry that I could not hear them and could they please ring me back using Type Talk and explained how to do that. I had a feeling that it may be the bank manager trying to contact me again. I also said that she could send me a text. Within a few minutes I did get a text. She apologised for all the inconvenience in my dealings with them. She said that she would like to offer me £25 compensation and if that was acceptable would I be happy to close the complaint.
I said that I would come into the bank the next day to see her. I did ask her why she telephoned me considering what my complained was about. She seemed a bit embarrassed and said "I know, I realised that I shouldn't have".
I accepted her apologies and the offer of £25 which I have donated to Hearing Link.