I attended my local audiology department before Xmas to have my hearing aids adjusted. Whilst the audiologist was doing the adjustment to my aids his computer system ‘froze’. He said that it keeps happening and he has reported it many times. He asked me to come back in six weeks for a review of the adjustment.
I was not happy with the adjustment that was made and I felt I could not wait six weeks. I managed to get an appointment for 9 January due to a cancellation. I saw the same audiologist that I saw before Xmas and as he was trying to do the adjustments to my hearing aids his computer crashed AGAIN.
After trying several things to get it working he eventually had to switch it off which meant any adjustment he made to my aids was lost. By the time he got it all working again (ten minutes) my half hour appointment had come to an end. He said that it was a waste of an appointment and I would have to come back again another time as he had other people to see.
I was so upset and frustrated that not once but both times I have visited the department recently the computer system has failed. He also said that it was the third time it had happened that day. He said that he has been reporting the problem since September but there is NO MONEY to buy new computers for the Audiology Department.
It is upsetting and stressful having to cope with hearing loss and the challenges and difficulties we have to face on a daily basis without feeling that we are being let down by the department that we depend on so much.